It is no longer news that the Samsung Galaxy Note7 overheats and spontaneously burst into flames especially when being charged.
After over 35 reported incidents of overheating, Samsung is now offering up to $100 in credit to every customer who exchanges their Note7 for another Samsung smartphone.
The company said so in its updated Note7 recall page which plainly states that the recall has now been expanded to "all Galaxy Note7 devices," and asks consumers with a Note7 to power it down and return it to the place of purchase.
The science behind phone battery fires is actually pretty simple, and fairly well understood. Much like the infamous exploding hoverboards, phones use lithium ion battery packs for their power, and it just so happens that the liquid swimming around inside most lithium ion batteries is highly flammable.
If
the battery short-circuits -- say, by puncturing the incredibly thin
sheet of plastic separating the positive and negative sides of the
battery -- the puncture point becomes the path of least resistance for
electricity to flow.
It heats up the (flammable!) liquid electrolyte at that spot. And if the liquid heats up quickly enough, the battery can explode.
Bear in mind that the new offer, which goes live on Oct. 13 at 3 p.m. ET, is only for U.S. customers, as users in other parts of the world have different recall programs in place.
"As a sign of our appreciation for your patience and loyalty, we are offering up to a $100 bill credit from select carrier or retail outlets if you exchange your Galaxy Note7 for another Samsung smartphone, less any incentive credits already received," Samsung wrote.
Furthermore, if you've already exchanged your Note7 for another Samsung smartphone, you "will receive up to a $75 bill credit from select carrier or retail outlets in addition to the $25 you previously received."
Even if you exchange your Note7 for another brand or ask for a refund, you will still receive a $25 bill credit from select carriers and retailers — again, less any incentive credits you've already received.
“We appreciate the patience of our consumers, carrier and retail partners for carrying the burden during these challenging times. We are committed to doing everything we can to make this right,” Tim Baxter, president and COO of Samsung Electronics America, said in a statement.
While the Note7 is now effectively and officially as dead as a doornail, some lingering questions remain. We've asked Samsung for an updated explanation of what, exactly, caused the Note7 issues — currently it seems the company never really found out — but have not yet heard from them.
There's also the question of the financial fallout of the Note7 debacle, which by one estimate could go as high as $17 billion in losses. We'll know more about that in a few months when Samsung releases its earnings report for 2016.
After over 35 reported incidents of overheating, Samsung is now offering up to $100 in credit to every customer who exchanges their Note7 for another Samsung smartphone.
The company said so in its updated Note7 recall page which plainly states that the recall has now been expanded to "all Galaxy Note7 devices," and asks consumers with a Note7 to power it down and return it to the place of purchase.
The science behind phone battery fires is actually pretty simple, and fairly well understood. Much like the infamous exploding hoverboards, phones use lithium ion battery packs for their power, and it just so happens that the liquid swimming around inside most lithium ion batteries is highly flammable.
If
the battery short-circuits -- say, by puncturing the incredibly thin
sheet of plastic separating the positive and negative sides of the
battery -- the puncture point becomes the path of least resistance for
electricity to flow.It heats up the (flammable!) liquid electrolyte at that spot. And if the liquid heats up quickly enough, the battery can explode.
Bear in mind that the new offer, which goes live on Oct. 13 at 3 p.m. ET, is only for U.S. customers, as users in other parts of the world have different recall programs in place.
"As a sign of our appreciation for your patience and loyalty, we are offering up to a $100 bill credit from select carrier or retail outlets if you exchange your Galaxy Note7 for another Samsung smartphone, less any incentive credits already received," Samsung wrote.
Furthermore, if you've already exchanged your Note7 for another Samsung smartphone, you "will receive up to a $75 bill credit from select carrier or retail outlets in addition to the $25 you previously received."
Even if you exchange your Note7 for another brand or ask for a refund, you will still receive a $25 bill credit from select carriers and retailers — again, less any incentive credits you've already received.
“We appreciate the patience of our consumers, carrier and retail partners for carrying the burden during these challenging times. We are committed to doing everything we can to make this right,” Tim Baxter, president and COO of Samsung Electronics America, said in a statement.
While the Note7 is now effectively and officially as dead as a doornail, some lingering questions remain. We've asked Samsung for an updated explanation of what, exactly, caused the Note7 issues — currently it seems the company never really found out — but have not yet heard from them.
There's also the question of the financial fallout of the Note7 debacle, which by one estimate could go as high as $17 billion in losses. We'll know more about that in a few months when Samsung releases its earnings report for 2016.
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